A friend recently commented on a post where I stated that great leaders ask great questions. In fact, I believe that to be the bulwark of their mission. But what kinds? Here are a few from the top of my head:
- Who are we and who do we want to be as an organization? Everything flows from this question and its importance shouldn’t be overlooked – and it begs the next one…
- What does that look like in practice? If we’re going to do it, we should have an idea of what we’re aiming at.
- What does success look like in this instance? How do we know if we’ve achieved our mission? If we don’t know there’s not much point in pursuing it.
- What traits does an organization possess that we aspire to be? Who are our role models? Is there someone doing it incredibly well already? What do we want to adopt from what they’re doing?
- What’s the craziest thing you’d do if you owned this company? Often times asking questions without the limits of rational conditions gets the mind to say things it wouldn’t normally. Pick at the thread and trace it back to the underlying point of the statement – see what it’s trying to say.
- Does this fit our mission? Southwest airlines is famous for being “The low cost airline” so their CEO famously stated they wouldn’t add salads on a flight from Vegas to Seattle as it didn’t fit the mission. What are we doing that’s outside our mission?
- Why are we doing this and not something else? A number of factors pop up that make us do things: pride, ease, cost, budgets, etc…. this can be a great moment to educate our team by explaining the thought process of what we do and why.
- If you were a client/customer would you buy this? How would you feel about the policy/practice? It can be a good reflection to see how our decisions affect others and if we’d be OK with them. It may seem small internally, but it always resonates outward.
- What’s our guiding philosophy say in regards to this proposal? A leader is never done wondering if their current practices are in alignment with the companies goals and ethos.
Ultimately, I think the leader is tasked with keeping forever in mind the ultimate goals and philosophy of the organization and further charged with keeping them sacred – to make sure that everything taken on comports with that world view. Or, if confronted with a new situation that compels change of the founding philosophy, to make the hard changes and sell them to the rest of the team.
As always, nothing important happens without meaningful communication.
So what which questions do you think your group should ask, often?
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