Trash Talk Leaves You Dirty

Donttalkshiz

The salesperson who says you’ll get feline aids and a year of bad hair days if you live at community X is only thinking about the short term gain – which is actually illusory. Maybe you believe them, but that doesn’t mean you like their community any better. If anything, you’re naturally put off as we generally dislike people who crap all over others. What’s to say they’re not going to do the same to us the second we leave?

Build a good reputation for honesty. Tell them the reasons why you do what you do, and what you believe in as an organization. State where you’re better than X and where you’re not and trust them to see the value you’ve worked so hard to build. That’s all the difference you need to stand out.

Solves All Your Problems

jetpack_original

Unfortunately, you can’t just fly away from all your problems. Yet. In the meantime, while jet pack technology becomes affordable, why not focus on a few things you can fix this week?

It’s a Monday and that means a fresh look at our systems and issues. We’re never done perfecting the secret sauce that makes up our processes. So instead of flying off, have that conversation with those closest to you and find out what you can do to make your lives better.

BTW, if you like the comic, it’s from Poorly Drawn Lines a web comic I think you’d dig. Buy something. It’s a funny strip.

Post-it Note Art – a Great Alternative to Painting Your Place!

Rob Myers

Admit it. On a lazy Sunday you occasionally find yourself watching those home redesign shows. It’s ok, everyone does it. It’s cool man, relax! The biggest issue with these shows for a lot of us is we don’t own the spaces we’re living in. That means whatever we do to them, we will have to undo when we move – and more than one of us has primed back a wall on move-out day, cursing whatever possessed us to paint it chocolate-brown in the first place.

There’s some really neat DIY stuff you can do to your place that is non-permanent and, it can actually serve as an interesting conversation piece. The best part? You can change it up as often as you want with nothing but a little time! Fear of commitment? Alive and well!

Koopas beware!

The options are literally endless: There’s the “Mario 1” image below, or you…

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Andy Warhol Has Advice For You…

sowhatDon’t sweat it. If something is bothering you for that long, do something about it. You don’t have to be a mess. Things happen. Roll with the punches. Glasses break. Milk spills. Pencils have erasers.
timechanges

People get used to new ideas. New ideas change things. Probably the only way time plays a part – but he’s right. Time by itself won’t change things. Unless we’re talking about a banana. Time will do just fine on that. realfakeThis one’s a problem I think all people should have. I think if you’re not constantly flirting with the idea of what’s real then you’re not pushing the membrane of reality to see how stretchy it is. There are a plethora of things people insist are real but are nothing more than constructs of habit and tradition that we do merely for lack of introspection and the willingness to look a bit weird. bizasart Being good in business requires a massive supply of self-awareness and self-honesty. I think art requires the same thing. The best comedians I’ve noticed are some of the most honest people I’ve ever seen. They see things the way they are, not as everyone would like you to see them – and they speak up. Makeart

Get the product out the door. No one cares about your book or your poem, or your picture if you never make it. I’ve worked with hundreds of good people who failed to produce even the most rudimentary of suggestion for a; flyer, form, website, sign, banner, you name it – out of fear. Crank out enough art to choke them. Something will stick.
cokesYou’re not better than anyone else. Yeah, you are. At a thing or things – but not intrinsically. Don’t fall in love with your own image or the sound of your voice so much you forget what a simple pleasure a coke can be. Stop and drink the sodas. gorevidalonandyThis is easily the greatest backhanded compliment I’ve ever seen or heard. There may be no greater source of heat in the universe than this burn. Go ahead. Put your hand to the screen. Feel that? You could cook bacon on that.

The Best Hip-Hop Album of the Past Year You Never Heard

Run The Jewels goes H.A.M. – check out this amazing album from Killer Mike and El-P, released for free!

Superior lyrics, satisfying flows, and devastating beats form the bouillabaisse of this bad-ass album. Enjoy the Hip & the Hop? This is a must listen to.

runthejewels

You’re So Good Looking

birds

I think tough decisions are made easier when we become acutely aware that we have the choice to not make them. Sure, we may not like the consequences of failing to make a hard call about our lives, but it’s still within our power to not make them.

And there is something freeing about that- The idea that life isn’t happening “to us” but that we’re an active, informed participant in the whole thing.

Reactions are choices, and choices are (by definition) powerful. Our choices are limited only by our imaginations. A few years ago in my office, someone came down with a cold and started sneezing profusely. Needless to say, the reflexive barrage of “Bless you” came hard and fast. Then, in the fashion of an old “Seinfeld” episode, the next sneeze was met with “You’re soooooo good looking” which left some younger staffers perplexed. We got a good laugh and now that’s all anyone says when someone sneezes. It’s better, isn’t it?

It’s a small thing, but it’s evidence of how choices become ingrained through repetition and all that’s needed to change those deeply embedded responses is a single moment.

Every moment is a new opportunity to do something different. Obviously, you don’t have to avail yourself of that opportunity every moment, just don’t become so numb to it that you forget that it’s there.

Some things are too beautiful to not share

This is Bear’s Den, a British Folk Rock group that play some of the most beautiful music you’ve ever heard. I don’t post a lot of music here, but damn – this is incredibly moving. Also, I might have a dash of beard-envy.

Enjoy.

A Classic Hip-Hop Album turns 21

Nas’ renowned debut album, “Illmatic” turns 21 today. If you’re a fan of the art form, and you’re not familiar (or you just want a reminder of how ground breaking this album was) have a listen to one of the greatest hip-hop tracks of all time.

From Wikipedia:

Best of D&D Studios, Vol. 1. Steve ‘Flash’ Juon of RapReviews.com states:

“[Illmatic] was to be an album steeped in the rich traditions of hip-hop history, mixed with the most advanced verbal styles and fat beats that could be put on wax. And if it couldn’t be set off any more right already, the DJ Premier produced “N.Y. State of Mind” was designed to knock you right off your feet. Primo’s knack for finding the illest piano loops and matching them to pounding beats was perfected in this track, and paired with a Rakim sample on the chorus that provided the mental link for an analogy most rap heads had already made by now: Nas was the NEW Rakim on the block.[9]

All your room are belong to us

Another year and another order of “Renew your lease now” banners and bandit signs. Ah, student housing – you have few predictable moments, but this is certainly one of them. Last year we wanted to mix it up and do something that would catch an eye because face it, no one is reading your plain text “Renew and save!” signs. They’re not, so stop lying to yourself.

So, we came up with these. I really enjoy them and was proud of the fact they had no contact info on them -they weren’t supposed to. You know where you live and you know where to go if you want to renew. The signs beg you to read them all as you’re not exactly sure what’s going on. Plus, everyone loves memes – that’s why they’re memes.

Aaannndd

This one still sits in my office.

This one still sits in my office.

IMG_2824 IMG_2826 IMG_2821 IMG_2823

I love it. Still cracks me up a little every time.

I love it. Still cracks me up a little every time.

Deadlines are deadlines! Yeah....

Deadlines are deadlines! Yeah….

You know that feeling.

You know that feeling.

To write a better Mission Statement, have a better mission.

Planning is invaluable, but plans are useless.

Planning is invaluable, but plans are useless.

For the last year we’ve been discussing our Mission and who we want to be as a team. What’s the imprint of our collective souls and what words do we want to live by, faithfully? It’s not an easy question and it’s taken us the better part of a year, with regular meetings, to arrive at this:

In everything we do we seek to simplify the complicated. Because nothing is faster, we trust our teammates and clients freely and implicitly, and we treat them that way. Doing so builds a safe environment where communication is free-flowing, open, and honest.

Through this environment we continually work to innovate our operational systems to ensure the best possible user experience (UX), from first tour through graduation. Knights Circle creates an exceptional Student Housing experience by focusing on people, and a ceaseless desire to make their lives easier.

A few thoughts relating to our mission statement and how we went into the process of creating it:

It’s focused: We wanted something that wasn’t too long or too all encompassing – if you have five priorities, you have no priorities. We wanted to focus on systems because we all could and everyone had skin in that game. From the bottom up, our organization has an interest in making sure our systems work properly every time. Our clients’ satisfaction is directly wrapped up in our systems, as are our front line team members. If things work right, you’re generally happy with the service – both inside and outside the operation.

It’s not permanent:  I think too often people tend to assume that a mission statement needs to be god speaking for all time. Not so. It’s a living document, much closer to a constitution – this is how we’re assembled and for what purpose. If we no longer feel as though this speaks to our highest purpose, and there’s another revelation that we want to enshrine, then change it we will. The good news is we don’t need anything as unwieldy as a continental congress to do it.

It advises action: A mission statement that can’t help guide your choice in actions isn’t worth the time it takes to read it. If we’re going to say that we trust everyone implicitly, what’s that look like in action? Are there things we’re doing now that suggest we don’t trust people? For example, some managers have required doctor’s notes for absent employees who’ve called out for appointments. Requiring the note says fully “look, we don’t really believe you and we want to see proof – we don’t trust you and we have to protect ourselves from you.” That’s not at all the message we want to send, so we stop doing it. The same with our clients – if they want to switch rooms due to an unsolvable roommate dispute, requiring the jumping through of hoops for documentation in order to offer it, it says “We don’t believe you and we don’t trust you. You’re trying to get over on us and we’re not going to have it.” That was never the intention of course, but that’s the resulting feeling to the client.

 It’s honest: How many times have you looked at a company’s stated mission only to shake your head? The soaring platitudes are exhausting and immediately erode whatever trust you may have had. If an organization can’t be honest with themselves, how can they be honest (consistently, institutionally) with anyone else? We wanted to say something we all believed in and that we all wanted to live by. The best parts of US is our ability to work together and our shared desire to provide a great experience. We were honest with each other that while we’re pretty damn good at this thing, we’re not perfect and we’d like to get closer to that. Breaking it down we realized focusing our energies on perfecting our systems would have a ripple effect positively touching every other aspect of our business; Happier clients, happier Team, and more success.

Another great design by Danae McDermott

Another great design by Danae McDermott

We started with Why: A giant hat tip to Mr. Simon Sinek for his inspirational TED talk. If you’re not familiar, I can’t implore you enough to check out his work (Talks, books, consulting services, etc…) as he’s directly responsible for how we chose to approach this formulation. In short, Sinek advises that great organizations start with Why they do things, then How, then What. Most though do it the other way around and this gets it all wrong, eliminating any of the inspiration and identity that could be had between the client and the company. For an example, ours is as follows:

WHY: We hate needless complication. We like things to work seamlessly. We think we can simplify things better than anyone else because we understand WHY they ultimately should be that way.

HOW: Because we trust each other, and our clients, we’re able to be honest about our business and our shortcomings in our systems. We strive to fix our systems to eliminate institutional defects.

WHAT: An exceptional student housing experience. This starts with everything working the way it should. The exceptional part is that we’re also exceedingly nice and warm, happy people who love what they do and each other. Since we work in a system that values people and making things work, we’ve got lots of goodwill in our hearts to treat you like a rock star and to go out of our way for you. We’re not scared of you, or hiding from you – we want to delight you.

We think this should be a good overall statement for this coming year and I’m impressed with how the team has taken to it with enthusiasm. I’m confident that a year from now, we’ll be writing a different version that recognizes our shifting focus while retaining our core Why, and that’s how it should be. Involvement breeds commitment, and that’s one thing we have plenty of.

What’s your mission? How did you get there? Does it still serve you and your team?